Important Date to Remember

August 4th, 2025

1. Register for SmartHub!

This will be your new one-stop shop for managing your account, viewing your bill, and making payments online.

Important Note: All customers will have a new account number, which will be emailed to you on August 4^th from marktwain-noreply@smarthub.coop and will also be on your September 1st, 2025 bill.

If you don’t receive an email on August 4^th, please call our office to obtain your new account number.

You will need your new account number to register for SmartHub and make a one-time payment using Pay Now.

2. Update Your Autopay Settings

If you are currently enrolled in autopay through our old online payment center, please re-enter your payment details in SmartHub on or after August 4^th.

Any payments scheduled in our old online payment center after August 1^st will not be processed.

3. Enroll in Paperless Billing

All customers will need to register for SmartHub and elect paperless billing to receive their bills electronically. If you do not make this election in SmartHub by August 28^th, your September 1^st bill will be mailed.

We will be waiving the $5 paper bill charge through December 1^st billing. Beginning January 1^st, 2026 the $5 monthly paper bill charge will apply to all accounts not enrolled in paperless billing.

• • New Payment Options: You will be able to make payments using:
  • SmartHub – Our full-featured web and mobile portal.
  • Pay Now – A quick, no-login payment option that is available 24/7/365.

Our SmartHub mobile app and web portal will keep you informed and will show you where to save time and money on your bills.

Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.

Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.

Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.